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Terms and Conditions

Our Return & Exchange Policy
     Perishable Products (Flowers, Leaves or Foliages)
     Non-Perishable Products (Floral Accessories)

Our Delivery Policy
     General Orders
     Redelivery and Redirection Charges
     No Delivery to Sentosa and Restricted Areas
     Limitation of Liability
     Payment Method
     Availability of Product
     Product Pricing Policy
     Feedback & Enquiries

Our Security and Privacy Policy
     Secure Shopping
     Privacy Policy Pledge
     Use of "cookies"
     Your consent to our policy
     How to Remove Your Information from Our Mailing Lists

 Our Return & Exchange Policy

At Far East Orchid Pte Ltd, we would like to guarantee the product you purchased from us is to your satisfactory. We hope you never receive a damaged, faulty or incorrect item from us, but if you do, please email us at askme@fareastorchid.com.

Perishable Products (Flowers, Leaves or Foliages)

Perishable products are non-refundable items and hence no refund and exchange will be allowed once delivery has been accepted.

Disclaimer: Customer, who wished to have their purchases left outside your stipulated delivery points, should note that Far East Orchid Pte Ltd shall not be held responsible for any damage or missing items after the delivery has been made.

Non-Perishable Products (Floral Accessories)

For non-perishable products, please bring the item back to us at our floral wholesale centre 555 Thomson Road Singapore 298140 within 7 days on your receipt of purchase.

We will either do a 1 to 1 exchange or replace the product with an equivalent value if the item is out of stock as long as the product is returned in its original packaging and re-saleable condition.

Our Delivery Policy

General Orders

Delivery within Singapore is chargeable at S$20.00 (subjective to prevailing gst) per trip with exception of deliveries after 5pm. There is no delivery to restricted areas in Singapore including but not limited to, Sentosa and any restricted areas listed under "No Delivery to Sentosa and Restricted Areas".  When placing your order, please identify the date on which your order is to be delivered. All orders must be received one working day in advance (Order cut off time (Mon - Fri): 3pm / (Sat): 12pm / (Sun / PH): Non working day), all orders received after the cut off time will be considered as next working day order, but please refer to the following delivery schedule for specifics:  

NON-PEAK

Delivery Timings (Singapore Time)

Delivery Charges

Monday – Friday

08:00hrs - 12:00hrs

$20 (before GST)

12:00hrs - 17:00hrs

$20 (before GST)

17:00hrs - 20:00hrs

$30 (before GST)

Saturday

 

08:00hrs - 12:00hrs

$20 (before GST)

12:00hrs - 17:00hrs

$20 (before GST)

Sunday & Public Holiday

Unavailable

Not Applicable

 

Redelivery and Redirection Charges

For redelivery and redirection of orders, it will be regarded as a new trip hence delivery is chargeable at the full rate.

No Delivery to Sentosa and Restricted Areas

Kindly note that there will be no delivery for the following areas:

Airport Cargo Complex

All Army Camps

All PSA Ports

All Shipyards

Jurong Island

Sentosa Island

 

Limitation of Liability

Far East Orchid Pte Ltd will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-

  1. The recipient was not present at the address given within the hours during which delivery was requested.
  2. Incorrect address was provided.
  3. No such person was at the given address.
  4. No valid contact number was provided for Far East Orchid Pte Ltd to reasonably attempt to contact the recipient to make delivery.

In any event, and notwithstanding anything contained herein, Far East Orchid Pte Ltd’s liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Far East Orchid Pte Ltd or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from Far East Orchid Pte Ltd the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

Although we will always do our best to deliver on the date requested. There will be occasions when this is not possible due to circumstances beyond our control, such as adverse weather conditions and abnormal traffic conditions.

Payment Method

For your shopping convenience, we accept the following modes of payment:

PayPal
Visa
Mastercard

3-D Secure with Visa is also supported for added security.

All transactions are inclusive of GST and charged in Singapore Dollars.

Availability of Product

We will endeavour only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability. Varieties that become unavailable will not be selectable on our website. Should a specific variety not be available at the time of delivery, or if items are of unsuitable quality to send, we undertake to substitute a variety of similar colour or type and of an equal or greater value, or send the item when it is available.

If the item is no longer available, we reserve the right to cancel the order and credit refund to any payment made.

Product Pricing Policy

Far East Orchid Pte Ltd reserves the right to make adjustments to any published price of product due to error in our POS system or advertisement. Far East Orchid Pte Ltd will not be held liable for any products or spare parts that are discontinued due to manufacturer or distribution channel.

Feedback & Enquiries

We value your feedback and enquires, and we would be happy to hear from you. You may email us at askme@fareastorchid.com. We will be in touch with you within 48 hours of your submission.

At Far East Orchid Pte Ltd, we endeavour to deliver our product and service at the highest quality and take pride in ensuring our customer satisfaction.

All requests should be accompanied with your order number, name and contact number.

Our Security and Privacy Policy

YOUR SECURITY AND PRIVACY ARE IMPORTANT TO US.

Secure Shopping

Safe transactions and the protection of your privacy have always been our top priorities. Far East Orchid Pte Ltd uses SSL encryption together with a digital ID from VeriSign. SSL encrypts and protects personal and credit card information that you send us. Information such as your credit card numbers, names, addresses and phone numbers that you send us are safe from the prying eyes of unauthorized third parties as it travels through the Internet. The digital ID guarantees that your transactions are taking place on our secure server and not a third-party host.

Privacy Policy Pledge

The goal of Far East Orchid Pte Ltd is to constantly provide quality goods and excellent customer service. As such, we gather personal information (in the registration form) so as to allow us to know you better. With this information, we can then understand you better and provide a more enhanced and personalised shopping experience for you on our Internet store.

All data is collected by lawful and fair means and with the knowledge and consent of customers. Data is gathered solely through customers' voluntary input online or over the phone or filling in of forms at the shop front. Far East Orchid Pte Ltd assures users that confidentiality of customers' data is maintained and protected.

Personal information is kept solely for sales transactions, internal marketing and billing purposes only. Customers' consent will be sought if information is to be used for purposes other than completing sales transactions, internal marketing & billing, either by Far East Orchid Pte Ltd or any Third Party working with us in any business collaborations.

Use of "cookies"

When surfing the Internet, you may have often come across the term cookie, but what exactly is it? A cookie is a small file stored on your computer by a web site which gives you a numeric user ID and then stores certain information about your activity on the site. We use cookies to let us know you are a prior customer and to provide certain unique features to you. We do not use cookies to handle any financial information from you.

Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of Far East Orchid Pte Ltd, such as the shopping basket, will not function properly.

In all, we would like to stress that information is not sold to or shared with other parties for any commercial purposes other than normal order fulfilment and confidential site activity or sales tracking.

Your consent to our policy

At Far East Orchid Pte Ltd, we do not disclose any of our customers email addresses or information to other parties without prior consent of our customers.

At Far East Orchid Pte Ltd, the customers' particulars are solely for the purposes of completing sales transactions. We are committed to maintain and protect the confidentiality of customers' personal data. Customers' particulars are for the purposes of completing sales transactions, internal marketing and billing. The customers' particulars will be retained for the convenience of customers' future transactions. Should you need us to remove your information, please email us at askme@fareastorchid.com.

Without obtaining our customers' consent, Far East Orchid Pte Ltd, will not tamper with customers' browsers or computers. We also endeavour to keep up-to-date policies and procedures to protect personal data.

How to Remove Your Information from Our Mailing Lists

If you prefer not to receive information such as new gift collections, special offers, promotions, discounts etc. from us, you can remove yourself from our mailing list by either of the following:

For members: Login to your account, and go to the Update Profile page. Uncheck the free newsletter option at the bottom of the page.

For non-members: Using the email with which you subscribed, send a message to askme@fareastorchid.com with the word 'unsubscribe' in the body.